FIRST LISTEN THEN TALK
We have a number of senses at our disposal. We use them for receiving stimuli from the environment, but also to communicate. Thanks to them, we hear, speak, feel, touch, see. Are we able to use all of them in every situation? It seems that in a call center only two of them are important. Is it really so?
yes of course, I understand, you are right, I agree – show your interlocutor that you are with him/her, that you understand and keep up with his/her train of thought.
If someone says tater you say tater, not potato. You will be perceived as a “homey”.
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