Call center service – what is it?

Call center service – what is it? Call center is the entire infrastructure for a comprehensive and mass customer service using the telephone exchanges, databases and special IT applications allowing to manage relationships with customers. Currently, the term “contact center” is often used because the organizations wishing to be in direct contact with their customers, increasing their availability…

10 most important advantages of IP PBX

Hosted IP PBX – it is service for companies which replaces office mini automatic PBX and even call center. Virtual IP automatic telephone exchange gives such opportunities as multichannel number, record of conversations, voice greetings, call transfer — all this and many other things are available through the Internet without equipment purchase.

But what are most important advantages of IP PBX nowadays ? STP is ready to answer this question: