A Voice-over IP (VoIP) solution can offer businesses a feature-rich phone system at a low cost. But while cost-savings may be the primary consideration in the decision to invest in a VoIP phone system, it is by no means the only benefit to consider. In fact, VoIP offers a number of additional features and benefits that can boost the system’s ROI even further.
The VoIP that will work best for your company depends on what the company needs.
VoIP has so much to offer that a company must be careful not to get too much or too little features attached to the service. Too many features results in wasting money because all the features are not being used to their full potential. Not enough features means a company will lose out on what STP team has to offer. All features chosen for the company must make the company more efficient. Some ideas to add to your must-have business list are listed below.
Also called an answering machine, the voicemail is needed to get information from customers and employees while you are away. Through an automated service you can listen, replay, delete and save important messages.
Call routing, or call forwarding, is sending a call from one phone to another. It works with a number of communication devices from the phone to emails. Also works great for voicemails. This is great for people who are in the office, at home and on the go.
One of the reasons why businesses get a VoIP plan is the conference calls. Conference calls with VoIP includes phone lines, video and web conferencing software. This can be accessed in the office, at their home or on the road.
Customers are found all over the world–not just in a local area. The ability to communicate all over the world is a must for every company. While it won’t be cheap to call nationally or internationally finding a quality VoIP service with affordable calling rates wouldn’t hurt.
The VoIP service will be much easier to use if the plan can merge with other software. The VoIP should merge with inventory software, sales cycle systems and customer relationship management software. This will give a visual of the customer’s call, email, IM and online history with the business. Speaking of online it should merge with the internet as well. The company will be able to check their voicemails, their logs, forward emails and transcribe emails with one click.
That automated system set on most business phones is called the directory service. Everything is divided by extension number. This helps to organize what calls goes where depending on what the customer selects on their touch-tone phone. The customer can press a button or say their selection to the machine.
So many people are using their mobile phones for communication and for accessing data. A mobile app will reach those employees and customers with mobile devices. The app will be a portable version of the VoIP service.
Business VoIP can make or break a company in today’s arena. It is no longer an option to rely on legacy equipment and people to run it. Apart from the fact that good VoIP systems are relatively inexpensive to install, since they run on existing networks, several features of VoIP are vital enhancements that make a real difference to the bottom line.
Interested in our service? Call us Now 877-871-1777
Solution Technology Plus – We provide solutions for any industry or profession!