What is Virtual Receptionist?
Virtual Receptionist gives you automated call handling, which directs your customers to the right place via a simple menu system. This service ensures that all calls are handled efficiently and professionally whatever the time of day. Also, in a worst-case scenario, you can re-route your calls to any destination, allowing your customers access to you without any hindrance.
Typically, your callers will be greeted with a welcome message confirming they have reached the right number. Following this, they will be given a number of options to direct their call quickly and accurately (e.g.: “Press 1 for Sales, or 2 for Service”).
Virtual Receptionist is ideal if you wish to take control of all of your incoming calls. It will assure your customers the best level of service. This service from STP can make a difference, and not just in how you handle your calls; it is about your business image as well.
Virtual Receptionist Options
Customize your Virtual Receptionist with various options:
- Playing a list of options (phone menu)
- Forwarding calls to a particular extension
- Playing a greeting continuously
- And more!
Exits from the voice menu can be:
- Voice Mail
- Listen to the messages left for you at a later, more convenient time
- Virtual Receptionist can also send such messages to your email
- Calls can be readdressed to another phone number (e.g.: your mobile phone)
- We can provide the client with an IP phone
- Will stand in your office or home
What are the benefits of our Virtual Receptionist?
- Fast and efficient call answering
- Customized brand messages provide a professional image for your company
- Free redirecting of numbers means ease of adapting the system to suit any changes in operations
- State of the art network security ensures your calls are managed in a secure environment.
- No additional hardware costs
- No integration issues
- No system maintenance to worry about
- Translate and offer answers in several languages (including Russian)