CRM Solutions:  Dialer integration with CRM

Solution Technology Plus (STP), based on its own experience with SugarCRM integration, has developed new STPDialer  – solution for call center automation.  This tool closely integrates with SugarCRM and IP Telephony.  STPDialer was created to help increase call-agent productivity.  The STPDialer’s usage simplicity, call tracking and automation of call-agent’s daily routine allow businesses increase their productivity and thus seeing INCREASE in their BOTTOM LINE.

What STPDialer is capable of?

• Increase revenue faster. Know who is on incoming call with customized POP-UP Window. Greater customer service. Your call-agents no longer have to lose time on searching for a contact’s details in your CRM system. Key details of a contact, such as name, telephone number and email address will be automatically displayed as a screen pop-up during a call. Save time and increase efficiency.

• Single click dialing:  Make outgoing calls instantly from the Contact, Lead or Account details page.

• Increase Productivity.  Reduce call handling time from several minutes to seconds per call.

• Automated call routing:  Transfer incoming calls to signed-in agents waiting in the queue

• Easier lead flow generation.  Store new leads right from POP –UP Window with a click

• Call record history.  Retrieve call history straight from CRM system. (who, when, from where, duration)

• Call recordings (monitoring, further analysis, quality service improvements, etc.) may be stored in an audio format for later retrieval.

STP works hard to fulfill our clients’ needs. We pride ourselves to help you simplifying your business communication needs and save you time, energy, and cost. Thus, help you increase your bottom line.

We will be happy to answer any questions about our products:  sales@soltechplus.com

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